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FAQGeneral FAQ
What is CleanOffer?How does CleanOffer get its listings? What's the difference between CleanOffer and public real estate websites? Agent FAQ
CleanOffer Free Plan: How does it work?Who has access to CleanOffer? How much does CleanOffer cost? How do I see my clients search activity and Favorite listings? How do I update my listing on CleanOffer? How do I update my credit card information? How do I cancel my account? Does CleanOffer track viewings of my listing? Do my clients see the private remarks and showing instructions? Do my clients see listing agent information when viewing properties? Why should I invite clients to register under my account? How do I invite clients to register under my account? Can I add a link to CleanOffer on my website? How many clients can I have registered under my account? Buyer/Seller FAQ
How do I get new listings sent to me?Can I change agents? How do I stop receiving email alerts? Why do I need an agent to access CleanOffer? How do I know when a property changes price or status? What is CleanOffer's Privacy Policy? How do I get a weekend Open Home report? Can I share my favorite listings with my agent, family and friends? |
| General FAQ |
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What is CleanOffer? CleanOffer is an agent-client relationship tool that enables a buyer/seller to access complete real-time listing data as their agent. Buyer/seller's can set their own search criteria to receive email alerts for new properties. Buyer/seller's can also track their "Favorite" properties and receive alerts when there is a change in price or status of a "Favorite" property. |
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How does CleanOffer get its listings? Listings are pulled directly from the Multiple Listing Service (MLS). CleanOffer is a licensed vendor of MLS data. |
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What's the difference between CleanOffer and public real estate websites? CleanOffer is for buyers/sellers who want to work with an agent. CleanOffer has complete listing data, where many public websites have incomplete and/or stale data because they do not aggregate their data with the MLS. Because CleanOffer is a private, password protected website, we are able to show all listings and all property addresses. CleanOffer updates its data in real time, with a lag time from the MLS of about a half hour. CleanOffer is for the "Serious" not the "Curious" property searcher. |
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| Agent FAQ |
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CleanOffer Free Plan: How does it work? Your FREE plan never expires and allows for one of your clients to use CleanOffer. You receive unlimited use of Property Comparison Reports, and Listing Activity Reports. |
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Who has access to CleanOffer? Real estate agents who are members of their local MLS board. Currently
CleanOffer serves:
Coming Soon:
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How much does CleanOffer cost? CleanOffer ranges from Free to $70/mo or $650/yr. Membership Options When an agent initially enrolls in CleanOffer, they are set up with a Free account. There is no obligation. |
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How do I see my clients search activity and Favorite listings? Simply log into your account and click on "Clients". From this page you can access your clients' recent activity, saved searches and favorite properties. |
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How do I update my listing on CleanOffer? Update your listing through your MLS and CleanOffer will update automatically. |
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How do I update my credit card information? Log in and choose "Account Info". Select "Update payment information". Update your information and then click submit and you are done. |
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How do I cancel my account? Email support@cleanoffer.com and request that your account be canceled. |
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Does CleanOffer track viewings of my listing? Yes. You can access your "Listing Report" by logging into your account and clicking on "My Listings". Click on the address of your listing and you can then view the listing agent information of a prospect that has viewed your property. |
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Do my clients see the private remarks and showing instructions? No. Confidential information is never shown to your clients. |
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Do my clients see listing agent information when viewing properties? No. Your contact information is displayed on all pages viewed by your clients. This is one of the benefits of instructing your clients to search for properties on CleanOffer, protect your relationship with your client. |
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Why should I invite clients to register under my account? Never lose a client again by inviting them to use CleanOffer. Unlike public or IDX websites, your clients on CleanOffer get complete real-time listing search access including email alerts of new or amended listings. You will automatically receive Client Activity Reports so that you may better understand your clients' needs. As part of their registration, clients must acknowledge an agent-client relationship with you in order to access CleanOffer. The result is happier more committed clients with easier sales for you. |
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How do I invite clients to register under my account? Log into your account and click on "Invite Client". Input the email address of your client and send them the invite to join CleanOffer. |
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Can I add a link to CleanOffer on my website? Yes. Contact support@cleanoffer.com and request a "Link Kit". |
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How many clients can I have registered under my account? Our monthly and yearly memberships allow for unlimited client use of CleanOffer.com |
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| Buyer/Seller FAQ |
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How do I get new listings sent to me? Simply set your search criteria, save the search and you will receive new listing alerts. |
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Can I change agents? Log into your account, click "My Account" and then choose "Select, Change, or Leave My Agent". Input your new agent's name and you will be ready to access CleanOffer pending the "new" agents' approval. You new agent must be a member of CleanOffer for you to access information. (Invite your agent) |
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How do I stop receiving email alerts? Login, click "Saved Searches" and then "Turn Off" email notifications. Or you can simply delete a saved search to stop receiving email alerts. |
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Why do I need an agent to access CleanOffer? Per Multiple Listing Service (MLS) regulations, in order to access the data on CleanOffer you must be working with a real estate agent who is a member of the MLS that services your area of interest. |
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How do I know when a property changes price or status? Save a property as a "favorite" and you will be alerted by email if the property changes price or status. |
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What is CleanOffer's Privacy Policy? CleanOffer never shares your personal contact information with anyone except your agent. Privacy Policy |
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How do I get a weekend Open Home report? Save a search and you will automatically receive an email report detailing any home that will be open within your search criteria. Not all Multiple Listing Services make "open home" data available. |
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Can I share my favorite listings with my agent, family and friends? Yes, you can email any listing to whomever you would like. Simply click the white box next to any listing and then click "Email Listing". Any property you save as a "Favorite" can be viewed by your agent from their account. |
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